Overstock.com Integration | Overstock Inventory Control
Overstock.com was started in 1999 and has grown from a reported $1.8 million in annual revenue to over $1 billion in revenue in 2010. Overstock.com is a major online retailer offering a wide variety of high-quality, brand name merchandise, including bedding, home decor, appliances, watches, jewelry, electronics, sporting goods, clothing and shoes. They provide customers with convenient shopping while offering manufacturers, distributors and other retailers an alternative sales channel.
CommerceInterface's Overstock.com online inventory control system is performance-based, with no set-up costs or hidden fees.
CommerceInterface offers full-service (managed) or self-service (un-managed) solutions for the best fit to your needs. Our full-service, managed solution includes a dedicated account manager to help you grow your Overstock.com business.
For a comparison of service level features, view our Overstock.com channel management pricing. Or call a CommerceInterface representative, toll-free, at 1.855.259.5199.
Overstock.com Channel Management
- CommerceInterface offers the largest and most complete Overstock.com marketplace integration. Our Overstock.com marketplace integration platform supports an Overstock.com transaction and e-comfrom start to finish. Some solutions only support orders, inventory and ship confirmation, but require you to load product content through CSV files and manage returns through a separate application.
- Get our full-service, managed solution to have a dedicated account manager help you with the growth of your Overstock.com business. Our team has over 12 years of combined experience with Overstock.com – experience that's unmatched! We'll get you up and running, and help you move through the learning curve quicker.
- The CommerceInterface multichannel software provides a dashboard with key metrics to help you gauge sales performance for Overstock.com and other online retail channels.
- Examples of the great features for managing your Overstock.com business:
- Tracking validation logic that helps prevent you getting charged fees for invalid tracking numbers.
- Inventory alerts that help you stay on top of your inventory levels.
- Returns alerts that help you understand what's being returned and why
- Order alerts keep you informed of orders that are due a certain day. Our customers, like you, have the best on-time fulfillment record for Overstock.com, at 98.9%.
- Billing reconciliation that pulls your Overstock.com payment statement into our platform
- Choose how you want to interact with our platform. For example, you can select to manage your orders through the interface, receive orders via email, ship confirm orders via the interface or a 3rd party solution like ShipWorks, receive orders via EDI or interact with us via FTP.
- The CommerceInterface platform offers flexibility and compatibility that allows you to customize your back office processes, while ensuring that integration is compliant with all Overstock.com business policies and logic.
- Access a knowledge base that will help you become an expert user and a top Overstock.com supplier.
- We also support Eziba.com, Overstock.com's private sales site, and Worldstock.com, the largest Internet siteproviding e-commerce services for hand-made artisan products from around the world.
- CommerceInterface representatives are highly knowledgeable and offer friendly support. Our channel management services will save you time and eliminate many manual steps that you may have in place.
Overstock.com Program Details
The Overstock.com marketplace is referred to as a 'closed marketplace' meaning that all products that go on their website need to be approved by their buying groups.
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Overstock.com Product Submissions
- You submit product content to Overstock.com through the CommerceInterface, multichannel retail platform.
- You are responsible for the accuracy of product content and will bear the shipping costs associated with misrepresented or defective item issues.
- Overstock.com maintains a uniform copy style. Their editing staff screens all product content before products appear on their website.
- You must adhere to image (650 x 650 pixels minimum) and copy requirements.
- You must allocate inventory for products being sold on Overstock.com.
- You can adjust inventory quantities manually or automatically via the CommerceInterface platform.
- This supplier program is separate from the Overstock.com auctions program.
Overstock.com Pricing
- Supplier negotiates with Overstock.com for cost (For full-service, managed solutions, CommerceInterface will handle this on your behalf). Retail pricing is subject to Overstock's discretion.
- Retail prices for your products at Overstock.com must be lower or competitive to prices on your website (if applicable) and any other retail channels you use.
- You can submit product with or without shipping included. If you're using Overstock.com's shipping account, you will need to provide a sales price without shipping. If you would like to use your shipping account, it's important that you add shipping to the price when submitting for approval.
- If you use Overstock.com's UPS, ABF, or FedEx account number, Overstock.com bears the cost of the freight, which, through their ecommerce shipping solution platform, they add to the price of the product before adding their margin.
- Whether you ship on your account or on Overstock.com's account, you are the shipper of record and are responsible for filing lost or damaged shipment claims.
Overstock.com Customer Support
Overstock.com handles all inquiries, so you will not deal with their customers directly. For detailed inquiries, an Overstock.com Customer Care Agent will contact you. Overstock.com requires an answer to customer inquiries within one (1) business day to ensure a timely resolution.
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Overstock.com Product Order Payment
Overstock.com processes all credit card transactions and absorbs the cost of the associated processing fees. They also assume order fraud liability risk.
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Overstock.com Shipping Solutions
- Although standard shipping is via ground service, Overstock.com also offers expedited shipping on products and you are expected to fulfill orders accordingly.
- If you ship on your own account, Overstock.com will pass 90% of the expedited shipping fee on to you to help cover the cost to expedite the order. The 90% coupled with the shipping cost you have already added to the price should cover expedited shipping.
- You must include an Overstock.com branded packing slip with all orders shipped on behalf of Overstock.com. You can export these branded packing slips from the CommerceInterface platform.
- You may not include marketing or promotional information regarding your company with any order shipped on behalf of Overstock.com.
- You are responsible for shipping orders and transmitting accurate tracking information to Overstock.com within two business days of the order date. This process can be done manually or automatically via the CommerceInterface platform. LTL orders are allowed 10 business days.
- If you cannot meet the shipping deadline, you must notify Overstock.com as quickly as possible so that Overstock.com can communicate with the customer and process a canceled order, if necessary. Please note that canceled orders get assessed a fee.
- Failure to comply with the standard Supplier Program Agreement including but not limited to, consistent late shipments, frequent short ships, invalid tracking and poor communication with Overstock.com customer care staff is cause for account termination.
- Overstock.com utilizes a scorecard to measure service level performance. You will receive your scorecard on a bi-weekly basis and should work closely with your CommerceInterface account manager to address any problem areas.
Overstock.com Returns Policy
- Overstock.com will accept most new and unopened items within 45 days of the original ship date for a full refund. (Overstock.com externally advertises a 30-day return period). All returned items will be inspected and awarded a partial refund if opened or used.
- Returns sent back after 30 days (45 days, officially) are subject to a refund of up to 80% of the item's value.
- Electronics returns must be initiated within 20 days of the purchase date by the customer. The return must arrive within 30 days of purchase. Returns that have been opened, used or returned late are subject to a refund of up to 70% of the item total.
- Pre-paid return shipping labels are issued to customer for non-buyer's remorse returns (returns caused by supplier mistake), the cost of which is deducted from your account.
- The customer may assume all return shipping costs for returns initiated due to buyer's remorse.
- Only partial refunds are given for returns after 45 days.
Payment to Your Account
Overstock.com remits the agreed upon per item price for your products sold. Overstock.com remits bi-weekly payments within two (2) business days of the 1st and 16th of each month, under net 30 terms (average net 22 terms).
For example, orders shipped confirmed from the 1st to the 15th of the month are paid on the 1st of the following month, and orders shipped confirmed from the 16th to the 31st of the month are paid on the 16th of the following month.
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