Sears.com Integration | Sears Inventory Control
Sears.com's marketplace is an innovative community that allows you to sell through the Sears Holdings Corporation family of websites. It can open your business to millions of new customers who buy from one of the largest retailers. The CommerceInterface channel management platform allows your products to be integrated within the Sears.com retail channel and to be purchased through their secure checkout process.
CommerceInterface's Sears.com integration is performance-based, with no set-up costs or hidden fees.
CommerceInterface offers full-service (managed) or self-service (un-managed) online inventory control system solutions for the best fit to your needs. Our full-service, managed solution includes a dedicated account manager to help you grow your Sears.com business.
For a comparison of service level features, view our channel management pricing. Or call a CommerceInterface representative, toll-free, at 1.855.259.5199.
Sears.com Channel Management
- CommerceInterface offers the largest and most complete Sears.com integration marketplace integration. Our platform supports a Sears.com transaction from start to finish. Some solutions only support orders, inventory and ship confirmation, but require you to load product content through CSV files and manage returns through a separate application.
- Get our full-service, managed solution to have a dedicated account manager help you with the growth of your Sears.com business. We'll get you up and running, and help you move through the learning curve quicker.
- The CommerceInterface platform provides a dashboard with key metrics to help you gauge sales performance for the Sears.com marketplace and other retail channels.
- Choose how you want to interact with our platform. For example, you can select to manage your orders through the interface, receive orders via email, ship confirm orders via the interface or a 3rd party solution like ShipWorks, receive orders via EDI or interact with us via FTP.
- The CommerceInterface platform offers flexibility and compatibility that allows you to customize your back office processes, while ensuring that integration is compliant with all Sears.com business policies and e-commerce services logic.
- Access a knowledge base that will help you become an expert user and a top Sears.com supplier.
- CommerceInterface representatives are highly knowledgeable and offer friendly support. Our multi channel retail management services will save you time and eliminate many manual steps that you may have in place.
Sears.com Program Details
The Sears.com marketplace allows your products to show up on Sears.com and be purchased through their secure checkout process, which includes fraud protection services for customers. Once a customer buys one of your products, you will receive the order information through the CommerceInterface platform and complete the order through your existing distribution methods.
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Sears.com Product Submissions
- You submit product content to Sears.com through the CommerceInterface platform.
- You are responsible for the accuracy of product content and will bear the shipping costs associated with misrepresented or defective item issues.
- Sears.com has a list of required product attributes that must be met before your product goes on their website. You must adhere to image (650 x 650 pixels minimum) and copy requirements.
- You must allocate inventory for products being sold on Sears.com.
- You can adjust inventory quantities manually or automatically via the CommerceInterface platform.
Sears.com Pricing
- You set the selling price for each product sold on the Sears.com marketplace
- Sears.com will charge you a commission for the sale of each product
- Commissions will vary by category. See rate card below:
| Category | Commission Rate |
|---|---|
| Appliances | 15% |
| Baby | 15% |
| Beauty | 15% |
| Clothing | 15% |
| Computers & Electronics | 7% |
| Fitness & Sports | 15% |
| Health & Wellness | 15% |
| Home | 15% |
| Jewelry | 15 - 20% |
| Lawn & Garden | 17% |
| Office Supplies | 15% |
| Outdoor Living | 17% |
| Shoes | 15% |
| Tools | 15% |
| Toys & Games | 15% |
| Work wear & Uniforms | 15% |
Sears.com Customer Support
You will handle all customer inquiries directly. Sears.com requires an answer to customer inquiries within one (1) business day to ensure a timely resolution.
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Sears.com Product Order Payment
Sears.com processes all credit card transactions and absorbs the cost of the associated processing fees. They also assume order fraud liability risk.
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Sears.com Shipping Solutions
- Although standard shipping is via ground service, Sears.com also offers expedited shipping on products and you are expected to fulfill orders accordingly.
- You must include a packing slip with all orders shipped on the Sears.com marketplace. You can export these branded packing slips from the CommerceInterface platform.
- You are responsible for shipping orders and transmitting accurate tracking information to Sears.com within two business days of the order date. This process can be done manually or automatically via the CommerceInterface platform. LTL orders are allowed 10 business days.
- If you cannot meet the shipping deadline, you must notify Sears.com as quickly as possible so that Sears.com can communicate with the customer and process a canceled order, if necessary. Please note that canceled orders will affect your score and can result in you getting terminated from the marketplace.
- You have the following options for shipping:
- Build shipping into the selling price of the product and offer free shipping.
- Indicate to Sears.com what amount you need for shipping on each product and they will remit that amount to you.
- Let the Sears.com shipping engine calculate shipping based on the weights and dimensions you have submitted for your products.
Sears.com Returns Policy
Returns will be sent back to the address you provide during the account setup process. Once you process the return, the CommerceInterface platform will notify Sears.com and the customer will be refunded. Your commission will be reimbursed by Sears.com via direct deposit to your bank.
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Payment to Your Account
Sears.com will remit the net amount, which is the selling price you set less the category commission. Payments are transferred into your account between 13-15 days after the order is shipped.
For example, if you received an order yesterday, but provided tracking information and marked it as 'Shipped' in the CommerceInterface platform today, you would receive a deposit in your account within 15 days.
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