• CommerceInterface offers a complete integration to Wayfair. Our multichannel management platform supports a Wayfair transaction from start to finish.
• Get our full-service, managed solution to have a dedicated account manager help you with the growth of your Wayfair business. We’ll get you up and running, and help you move through the learning curve quicker.
• The CommerceInterface platform provides a dashboard with key metrics to help you gauge sales performance for Wayfair and other retail channels. Order alerts will keep you informed of orders that are due on certain days.
• Choose how you want to interact with our multichannel management platform. For example, you can select to manage your orders through the interface, receive orders via email, ship confirm orders via the interface or a 3rd party solution like ShipWorks, receive orders via EDI or interact with us via FTP.
• The CommerceInterface platform offers flexibility and compatibility that allows you to customize your back office processes, while ensuring that integration is compliant with all of Wayfair’s business policies and logic.
• Access a knowledge base that will help you become an expert user and a top Wayfair supplier.
• CommerceInterface representatives are highly knowledgeable and offer friendly support. Our channel management services will save you time and eliminate many manual steps that you may have in place.

• You provide an Item Specification Sheet that includes information about the product covering the product description, product name, product type, dimensions, etc.
• Through the CommerceInterface multichannel management platform, you can export your Master Catalog easily and supply all the information Wayfair requires without having to use a scratch-made product submission form.
• Your approved items can then be submitted to the Wayfair channel through the CommerceInterface platform.

Wayfair works with suppliers to create a pricing strategy that is able to present the consumer with a compelling reason to purchase the products featured on site. A Wayfair buyer/ category manager will partner with you to implement promotions and other incentives. Frequent promotions and exclusive pricing will generally result in a more prominent product placement on the site and the potential for increased sales.

• You must notify Wayfair 60 days in advance of any change in wholesale pricing through the CommerceInterface platform, allowing time to make updates.
• Promotions should be communicated to Wayfair’s marketing department for optimal placement of products on site.
• Pricing discrepancies should not cause purchase orders to be placed on hold.
• If there are pricing concerns, ensure that the buyer/category manager has been contacted. Wayfair will work with you to resolve any discrepancies without penalizing end customers.

Wayfair handles all inquiries, so you will not deal with their customers directly. For detailed inquiries, a Wayfair buyer/category manager will contact you. Wayfair requires an answer to customer inquiries within one (1) business day to ensure a timely resolution.

• You must include a Wayfair-branded packing slip with all orders shipped from Wayfair’s supplier extranet. The CommerceInterface platform allows you to export these packing slips, automatically branded within required guidelines.
• Packing slips may not be used as a substitute for purchase orders.
• Valid tracking information must be provided electronically for each purchase order immediately upon shipment. Tracking will be sent to Wayfair from the supplier via EDI (ASN-856). Tracking can also be electronically transmitted by the carrier when shipping requirements are performed correctly.
• Suppliers must ship product on Wayfair’s Small Parcel, LTL or White Glove shipping accounts; Wayfair’s Transportation Team will coordinate the initial set up. Based on expected volume, Wayfair typically arranges a schedule of daily pickups for Small Parcel and LTL accounts with White Glove pickups occurring two times per week.
• Wayfair is available through both UPS and FedEx for small parcel shipping. Suppliers are required to have their own carrier account number to ship on behalf of Wayfair. This account is to establish pickups only.
• Freight charges must be billed to the third party carrier account provided by Wayfair.

Wayfair’s policy is to allow customers to return unused (re-sellable), undamaged product in its original packaging for 30 days after receipt (buyer’s remorse returns). In such cases, Wayfair will provide the customer with Wayfair’s purchase order number to be used as the Return Authorization (RA) number.

• You must accept returns under this policy unless otherwise specified.
• You will notify Wayfair within two (2) business days once the returned item has been received and issue a credit to Wayfair for the cost of the product.
• In rare cases, items purchased through partnerships may have an extended time horizon for returns.
• If you ship predominantly White Glove, Wayfair’s allowance agreement will shield you from issues related to freight damage, one-time manufacturer defects and buyer’s remorse returns. In such cases, Wayfair will deduct agreed upon allowance from each invoice and in return will not seek credits related to these issues.