As our resident troubleshooter, Rob frequently interacts with customers and rises to their challenges. He bridges the customer support function by tapping into all available resources. To him, the creative side of software development is exciting. He embraces the role of providing easy-to-use technology for our customers to seamlessly implement their e-commerce multi-channel strategies.

Rob joined our company after having successfully sold Fourteen40, a start-up that was to be “the iTunes for electronic textbooks.” Prior to that, and after getting his master’s degree in Information Systems Management from BYU, Rob worked for Capgemini and managed development teams throughout the U.S.

He’s happily made the progression from technical ability to a position of managing people, ideas and business. Rob provides insight into what metrics to explore, what information is empowering and how we can simplify things for customers. He loves seeing the people around him succeed.

Jason is a graduate of the University of St. Thomas in the Minneapolis/St. Paul area, where he majored in entrepreneurship and studied business leadership and management. After moving to Utah, he cut his teeth in the retail setting of Sportsman’s Warehouse as a project manager and providing inventory analysis for their 74 stores.

He loves the fast pace at CommerceInterface where, as he puts it, “business is moving faster than dog years.” And he’s excited to put his understanding of the retail-side and supply-side to work. Jason believes every business should consider three things:

1. Provide a unique value proposition or show a dramatic difference in your product offering.
2. Give your customers a reason to believe it’s going to work.
3. Demonstrate a clear benefit.

Since then, we’ve convinced her to join the CommerceInterface team and to bring her understanding of suppliers’ needs with her. She’s energetic and engaging, and has a few simple rules for providing outstanding customer service.

• Maintain open lines of communication in order to work with our customers’ accounts in the ways that they would want.
• Create a positive sales environment – one that builds the reputations of our customers.
• Understand that our customers may have unique and individual circumstances, and that it’s our responsibility to help them.

Alejandro graduated in Business Administration from EAFIT University in Medellin and applied his marketing knowledge for Disandina one of the largest distributors in Colombia. As a brand manager, he helped move product for companies such as Oakley, Giant bikes, Dragon and more.

When he moved into the online marketplace, Alejandro was happy to maintain direct customer contact and to deliver the best service for CommerceInterface suppliers and vendors. In his opinion, there are even higher demands for producing Internet sales. And he’s completely behind our pay for performance business model because, to him, it means both our customers and our company grow proportionally, and that leads to better customer satisfaction.

The technical skills come easily to Damien, who earned his CCNA and worked in program management for Telstra, a large Telco in Australia. His travels throughout Latin America landed him in Medellin, where along with co-worker, Alejandro, he helped establish our Colombian office.

Damien’s understanding of the various channel systems is of particular value to our customers who gain more exposure through multiple online marketplaces. He has a passion for delivering top-level service and for helping our customers use all the online management tools at their disposal. In his words, what’s great about CommerceInterface is that customer growth and success is directly aligned with our own.